FQA
FAQ – Frequently Asked Questions
1. Do you offer custom sizing?
Yes. All of our products can be tailored to your measurements. Simply leave your size requirements in the order notes at checkout, or email us with your order number and details at support@cashmerelle.com.
2. Can I request embroidery on my item?
Absolutely. We offer personalized embroidery services. You can provide your name or design and specify the placement when placing your order, or email us with your order number and embroidery details afterward.
3. How long does order processing take?
Orders are typically processed within 1–3 business days. Custom and embroidered items may require additional processing time.
4. What shipping options do you offer?
We provide Economy, Standard, and Express shipping options. Orders over $50 qualify for free economy shipping. Shipping times vary depending on your region and the shipping method chosen.
5. What is your return policy?
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7-Day Return: Items can be returned within 7 days for any reason, if unused and in original condition.
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30-Day Quality Guarantee: Items with defects or quality issues may be returned or exchanged within 30 days.
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Custom & Embroidered items: Eligible for return only in case of quality issues.
6. How do I initiate a return or exchange?
Please email us at support@cashmerelle.com with your order number and reason for return. We will provide you with instructions for the return process.
7. Where are you located?
Our address: 1423 Duncan Avenue, Perry, GA 31069, United States.
8. How can I contact customer service?
You can reach us anytime at support@cashmerelle.com. We aim to respond within 24 hours.