Contact Us
Need help or have a special request? We’re here for you.
Email: support@cashmerelle.com
Address: 1423 Duncan Avenue, Perry, GA 31069, United States
Response time: We aim to reply within 24 hours on business days.
How to contact us
-
General inquiries & order questions: Email support@cashmerelle.com with your order number (if applicable).
-
Custom sizing & embroidery requests:
-
When placing an order: add your sizing and embroidery notes in the Order Notes field at checkout.
-
After purchase: please email support@cashmerelle.com with your order number and details (measurements, embroidery text/design, placement).
-
-
Returns & quality issues: Email us with your order number and photos showing the issue; we’ll guide you through the return/exchange process.
What to include (recommended)
When emailing for customization / embroidery, please include:
-
Subject line:
Order #12345 — Embroidery/Customization Request -
Order number (required)
-
Measurements (chest, waist, sleeve length, etc.) or a sizing note referencing our size chart
-
Embroidery text and placement (e.g., “Left chest, 3 cm below collar”)
-
Design file (if any) — see file guidelines below
File guidelines for embroidery artwork
-
Accepted formats: PNG, JPG, SVG, PDF (vector files like SVG/PDF preferred for best result)
-
Max single file size: 5 MB
-
If providing a logo or artwork, send the highest-resolution file available and indicate desired stitch color(s).
Privacy & security
We only use your contact information to respond to inquiries and process orders. For details, see our Privacy Policy.